We understand that every towel is a "precious piece" to our customers, which is why we deliver our products under strict quality standards. In the unlikely event of a defect or if you receive a product different from what you ordered, we will handle the matter sincerely and promptly.

Returns and Exchanges due to Defective or Incorrect Items

We take every precaution during our inspection process, but if you receive an item with frayed threads, stains, or a different item from your order, we will immediately exchange it for a non-defective product.

• Contact Deadline: Please contact us via the inquiry form within 7 days of receiving the product.
• Shipping Costs: We will cover the full shipping cost.
• Out of Stock: Refunds will be issued only in cases where a replacement item is not available.

Returns and Exchanges for Personal Reasons

We also accept returns and exchanges for personal reasons, such as "it looks different from what I imagined" or "I ordered the wrong size." However, this is limited to cases that meet the following conditions.

• Conditions: The item must be unused, unwashed, and you must contact us within 7 days of receiving the product.
• Shipping Costs: The customer is responsible for all round-trip shipping costs (the original shipping cost from us and the return shipping cost).

Non-Returnable and Non-Exchangeable Items

Due to the nature of our products, we cannot accept returns or exchanges for any reason if any of the following apply:

• Embroidered or personalized products (as these are customized specifically for you).
• Requests made 8 days or more after the product has arrived.
• Products that have been used or washed even once.
• Products that have been stained or damaged by the customer.

Return/Exchange Procedure

1. Contact: Please contact us via the inquiry form, including your "Order Number" and the "Reason" for the return/exchange.
2. Instructions: Our representative will email you the return address and details of the procedure.
3. Refund Processing: After confirming the arrival of the returned item, we will process your refund through your original payment method (e.g., credit card).